Community FAQs

Will my bins be collected as usual?

Yes.

When is the next bulk verge collection?

On 5 May, Council re-evaluated the situation and approved the bulk hard waste collection service to commence starting on 20 July 2020. Please note that this date is subject to change resulting from further COVID-19 restrictions.

For more information and collection guidelines click below:

Bulk Verge Collections

Do you need assistance or are you looking to volunteer and help others?

It’s important we all continue to look out for each other. Check in on others and reach out to those most at risk - neighbours living alone, the elderly and people with pre-existing medical conditions. It’s a good idea to confirm their telephone number so you can contact them during periods of isolation. They may also need your help to slowly stock up on essential items and fill prescriptions for essential medicines. Bulk buying is not required. 

We've created the Vincent Community Support Network to help our vulnerable residents who may be at higher risk of being impacted by COVID-19 including seniors, immune-compromised, people with a disability, socially isolated, CALD or Indigenous backgrounds.

For more information and to register click below:

Vincent Community Support Network

How can I protect myself and others?

The Department of Health advises the most effective way to mitigate the risk of contracting Coronavirus is to practice good hygiene.

  • Stay home if you are experiencing a fever, cough, sore throat, fatigue or shortness of breath.
  • Wash your hands frequently and thoroughly with soap and water for at least 20 seconds. Dry your hands.
  • Cover your coughs and sneezes with a flexed elbow.
  • Avoid touching your face.
  • Use and immediately bin tissues.

What are the symptoms of the virus?

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. People with coronavirus may experience:

  • Fever
  • Cough
  • Sore throat
  • Fatigue
  • Shortness of breath
  • Flu-like symptoms.

When and how should I seek medical attention?

To seek medical help from a doctor or hospital, call ahead of time to book an appointment. You will be asked to take precautions when you attend for treatment. Follow the instructions you are given.

Your doctor will tell you if you should be tested. They will arrange for the test.

You will only be tested if your doctor decides you meet the criteria:

  • You have returned from overseas in the past 14 days and you develop respiratory illness with or without fever.
  • You have been in close contact with a confirmed COVID-19 case in the past 14 days and you develop respiratory illness with or without fever.
  • You have severe community-acquired pneumonia and there is no clear cause.
  • You are a healthcare worker who works directly with patients and you have a respiratory illness and a fever.

What should I do if I have been told to self-isolate?

Refer to the Department of Health’s isolation guidance.

What are useful resources during this time?

To stay informed of updates and essential information we recommend you download the Federal Government's 'Coronavirus Australia' app in the Apple App Store or Google Play (for Androids).

For information on how to help stop the spread of the virus, what to do if you have symptoms and for latest official medical advice see below:

Australian Government Coronavirus (COVID-19)

Department of Health

Healthy WA

Health Direct

About Coronavirus

Coronavirus National Health Plan

Translating or Interpreting Services

 COVIDSafe app - Keeping us all safe from Coronavirus

Good Hygiene Starts Here